Terms & Conditions

Permissions Granted in Connection with Services

To effectively render our services, PersonaLine.ai is granted the right by the partner to use previous content, information furnished through forms, social media content, copy, scripts and other materials provided. This content is used exclusively for the benefit of the partner and will not be shared with any other clients or partners.

Our Services

PersonaLine.ai provides an all-in-one platform that includes a CRM, AI voice receptionist, AI chatbot, calendar and online booking, missed-call text-back, follow-up automations, and call recordings and summaries. Depending on the plan you choose:

• Platform Plan: The Personaline platform, set up for you, with standard support.
• Business Plan: Everything in the Platform Plan, plus a dedicated Forward Deployed Engineer who manages, monitors and improves your platform, builds custom automations, provides performance reporting and holds regular strategy check-ins.

There is no guarantee of results or scalability. The partner is responsible for launching, managing and running their business backend effectively.

Support calls, strategy check-ins and reports are provided to give overall guidance and strategy. The partner is solely responsible for any advice they decide to act on and for any outcome. PersonaLine.ai is not liable if the partner takes action that results in a decline in business revenue, legal liability or any other negative impact on the partner's business.

Plans, Billing and Voice AI Minutes

Our current plans are:

• Recurring billing: Plans are billed monthly in advance and renew automatically each month until cancelled. By purchasing a plan, you authorize us to charge your payment method on each renewal date.
• What counts as a minute: One minute of live voice AI conversation, such as your AI receptionist answering and handling a call.
• Included minutes: Included minutes reset every month. Unused minutes do not roll over to the next month.
• Additional minutes: Minutes used beyond your included amount are billed at your plan's per-minute rate.
• Failed payments: If a payment fails, we may pause or suspend the Services until the balance is paid.
• Price changes: We may change our prices. We will notify you in advance, and new prices will apply from your next billing period.

Cancellation and Refunds

• No long-term contract: You may cancel your plan at any time by contacting us at support@PersonaLine.ai.
• When cancellation takes effect: Your cancellation takes effect at the end of your current paid billing period. You will keep access to the Services until then, and you will not be charged again.
• No refunds: All payments are non-refundable. We do not provide refunds or credits for partial months, unused minutes or unused features.
• Outstanding charges: Any charges for additional minutes used before cancellation remain due.

Setup and Go-Live

After you purchase a plan, we will schedule a kickoff and collect the information we need, such as your business hours, services, calendar and phone details. We aim to have your first system live within 72 hours of kickoff. This timeline is a target, not a guarantee, and depends on you providing complete and accurate information and any required access in a timely manner.

Development of Scripting Copy and AI Agents

PersonaLine.ai, working with the partner, may help develop scripts, AI agent instructions and other content to be used in the partner's business. It is the partner's responsibility to review all facts, representations and legal claims in this content for accuracy before it goes live. The partner is ultimately responsible for any claims in copy, even if written by PersonaLine.ai, that may breach local, state or federal laws.

Partner Responsibilities and Compliance

The partner is responsible for how the Services are used to communicate with its customers and leads, and agrees to:

• Call recording notice: Give callers any notice and obtain any consent required by law before calls are recorded or transcribed. Some states require the consent of every party to a call.
• Calls and text messages: Only call or text people who have given the consent required under the Telephone Consumer Protection Act (TCPA) and other applicable laws, and honor all opt-out requests.
• Messaging registration: Provide accurate business information for any required carrier registration, such as A2P 10DLC, and follow carrier messaging rules.
• Accurate information: Keep the business information used by your AI receptionist and chatbot, such as hours, services and pricing, accurate and up to date.
• Lawful use: Not use the Services to send spam, to mislead or harass anyone, to contact emergency or life-line numbers, or for any unlawful purpose.

We may suspend the Services if we reasonably believe they are being used in violation of these Terms or applicable law.

AI Services

The AI voice receptionist and chatbot generate responses automatically. While we configure them carefully, AI responses may occasionally be inaccurate or incomplete. The partner should review call summaries and conversations and let us know about anything that needs to be corrected. The AI is not a substitute for professional, medical, legal or financial advice, and should not be relied on for emergencies.

Third-Party Software and Content Licenses

The Services rely on third-party providers, such as telephony, messaging, calendar and AI providers. The partner shall be solely responsible for the maintenance of any software and other third-party content licenses held in the partner's own name. PersonaLine.ai will notify the partner in advance of any new or additional licenses required to provide the services. PersonaLine.ai is not responsible for outages or changes caused by third-party providers.

Intellectual Property

All intellectual property developed by PersonaLine.ai, including AI configurations, scripts, automations and related content, remains the sole property of PersonaLine.ai unless explicitly stated otherwise. While your account is active and paid in full, you have a license to use these deliverables as part of the Services. You keep ownership of your business content and your customer data.

Confidentiality

Both PersonaLine.ai and the partner agree to maintain the confidentiality of each other's proprietary information. This includes all trade secrets, business plans and client lists shared during the course of this agreement.

Data Protection and Privacy

Both parties agree to comply with all applicable data protection and privacy laws, including the General Data Protection Regulation (GDPR) where applicable. PersonaLine.ai is committed to safeguarding the privacy of the partner's data and will not share or sell this data to any third parties without express consent, except to service providers that help us deliver the Services or as required by law. Our Privacy Policy explains how we handle personal information.

In the event of a data breach, both parties are required to notify each other immediately and take appropriate measures to mitigate any damage caused by the breach.

Service Availability and Maintenance

PersonaLine.ai strives to provide continuous, uninterrupted access to its services. However, we reserve the right to perform scheduled maintenance, which may temporarily affect service availability. PersonaLine.ai will make every effort to notify the partner in advance of any planned maintenance.

Limitation of Liability

PersonaLine.ai is not liable for any indirect, incidental or consequential damages arising from the use of its services, including lost profits, lost revenue, missed calls or leads, or lost data. The total liability of PersonaLine.ai is limited to the fees paid by the partner for the services provided within the last 12 months.

Indemnification

The partner agrees to indemnify and hold harmless PersonaLine.ai, its affiliates, and its respective employees and agents from any claims, damages, liabilities, costs and expenses (including reasonable attorney's fees) arising out of or related to the partner's use of the services, breach of this agreement, or violation of any law or rights of a third party, including laws on call recording, telemarketing and text messaging.

Termination

The partner may cancel at any time as described in the "Cancellation and Refunds" section. PersonaLine.ai may end this agreement with 30 days' written notice, or immediately if the partner materially breaches these Terms, fails to pay, or uses the Services unlawfully. Upon termination, PersonaLine.ai will cease providing services, and any outstanding fees must be settled within 30 days of the termination date.

Governing Law

This agreement shall be governed by the laws of the State of Florida, and any disputes arising from this agreement will be resolved in the courts of Florida.

Force Majeure

PersonaLine.ai shall not be held liable for delays or failures in performance due to causes beyond its reasonable control, including acts of God, natural disasters, governmental actions, and outages of internet, telecommunications or third-party providers.

Modifications to Terms

PersonaLine.ai reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on this page and communicated to the partner via email or through the platform. Continued use of the services after such modifications will constitute the partner's acceptance of the updated terms.

Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any applicable service agreements, represent the entire agreement between PersonaLine.ai and the partner, superseding any prior agreements or understandings, whether written or oral.

Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

Non-Waiver

Failure by PersonaLine.ai to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

Contact Information

For any questions or concerns regarding these Terms and Conditions, or to report any violations, please contact PersonaLine.ai:

By purchasing a plan or using our Services, you acknowledge that you have read, understood and agree to these Terms and Conditions.